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Service FAQ's

Maybe you will find the answer in our list of FAQ’s.

Where can I get my Mutsy product serviced?

Where can I get my Mutsy product serviced?

• Have you already looked to see if your question and answer is listed in the FAQs under the service heading for the related product?
• If there is a problem with your Mutsy product, then search under What to do if there is a defect?
• You can also contact us through our contact form. You will be contacted with an answer or a solution as soon as possible.

What do I do if I notice a defect?

What do I do if I notice a defect?

If you notice a defect or malfunction, please contact the shop where you bought the product. If it is difficult to contact the original store, you can also contact a different sales outlet. Search here for a retailer in your area: sales outlets

The retailer will do his best to solve the problem for you. If he cannot fix the problem himself, he will send the product to Mutsy, together with the proof of purchase and a description of the complaint. Mutsy will take care of the repair or (partial) replacement of the product. Whether this can be offered under warranty depends if it falls within the warranty period. Products sent to Mutsy by customers are not considered for warranty.

Where can I get my broken Mutsy product fixed?

Where can I get my broken Mutsy product fixed?

If you bought your product at a store, please contact the retailer. He will contact Mutsy in case of a need for repair or exchange.

There is no Mutsy dealer in my neighbourhood. What do I do?

There is no Mutsy dealer in my neighbourhood. What do I do?

• Search here for a retailer in your area: sales outlets
• You can contact our headquarters through the contact details found on the contact page or through the contact form.

The model I own is from an older collection of Mutsy. Can I still get spare parts and accessories for this model?

The model I own is from an older collection of Mutsy. Can I still get spare parts and accessories for this model?

• Mutsy is unable to supply accessories and spare parts directly to consumers.
• For spare parts and accessories please visit the Mutsy sales outlets. In the event of more complex questions, the store owner will contact Mutsy. Search here for a retailer in your area: sales points.
• You can contact our headquarters through the contact details found on the contact page or through the contact form.