If you notice a defect or malfunction, please contact the shop where you bought the product. If it is difficult to contact the original store, you can also contact a different sales outlet. Search here for a retailer in your area: sales outlets
The retailer will do his best to solve the problem for you. If he cannot fix the problem himself, he will send the product to Mutsy, together with the proof of purchase and a description of the complaint. Mutsy will take care of the repair or (partial) replacement of the product. Whether this can be offered under warranty depends if it falls within the warranty period. Products sent to Mutsy by customers are not considered for warranty.